Jewellery Care

With a little care and attention it is easy to protect your jewellery and keep it looking lovely.Silver can start to tarnish over time which is when the metal may become dull or discoloured. It is a natural chemical reaction of the metal with the air.  A little attentiveness goes a long way in preventing and removing this tarnish.

Caring for your Jewellery

• When not wearing your jewellery store it in a box, or a pouch to prevent tangling or scratches.
• Store out of direct sunlight and avoid damp humid conditions, as this can encourage tarnishing.
• Keep your jewellery away from any household chemicals and solvents.
• Avoid contact with perfumes, hairspray and lotions. When using these always apply some time before putting on your jewellery, and never spray directly onto the jewellery.
• Avoid wearing your jewellery in the shower or when swimming. 

Cleaning Service

I offer a cleaning service to restore and revitalise any of my work you may own.  I charge £30 and this covers return delivery via special delivery in the UK.  Email me at anna@annawales.com to arrange a cleaning service. Please allow 14 days for the return of your jewellery.

Cleaning your jewellery at home

All pieces benefit from a general clean every now and again.  Soak in a basin of warm soapy water for a minute or two.  You can use a soft cloth or an old soft toothbrush to gently remove any stubborn dirt.  Rinse and dry carefully on a soft towel or with some kitchen tissue.

Further steps

Should your jewellery need a more thorough clean I recommend using Silver Foam.   This is a paste that generally comes in a pot with a little sponge. Use with warm water to work into a foam and gently dab and rub over the silver.   This will bring back the silvery shine back to your jewellery.  Make sure you rinse thoroughly and then dry using a soft towel or kitchen tissue.  This can also be used for pieces with Keum-boo.

You can also use Silver Dip. This however is a much harsher chemical so be careful.  Dip your jewellery in the solution for 5 seconds and then rinse VERY thoroughly.  You must not leave any silver dip on the jewellery as this can cause a permanent stain.   I always neutralise the dip by rinsing the jewellery, then putting it in a basin of warm water with bicarbonate of soda, and then rinsing again.  Dry the jewellery using a soft towel or kitchen towel.

Do not dip pieces that have been strung, or contain stones or pearls.

Restoring finishes.

Matt surfaces can begin to polish up over time. This is especially true of rings.  To restore a matt finish you can use a piece of green scouring pad and warm soapy water.  Rub in a circular motion very gently, perhaps starting with the back to test it out.  Rinse and dry well.

I do not recommend doing this to pieces with Keum-boo as you do not want to accidently rub through the gold.

You can use a silver or gold polishing cloth to restore the shine to any polished pieces and to chains.

Terms and Conditions

Descriptions and Variations

Photographs, descriptions, sizes and colours are as accurate as possible, however as each item is made by hand, slight variations can occur.  Certain items are more susceptible to variations and these are noted on their individual product pages.  This particularly applies to pieces that include Keum-boo. The pattern of the gold will be unique to each piece, however the overall effect will be the same to that in the photos.

Colours may vary from images due to different computer monitor settings

Pricing and Payment

The contents of this website, including products, product details and pricing, is subject to change without notice.

All prices and payments are processed in GB Pounds Sterling.  The actual price charged to overseas customers will be subject to the exchange rate and charges applied by the customer’s credit/debit card company.

Purchases may be made using a debit or credit card through our secure online payment facility (Stripe) or through PayPal.

Alternatively you can contact me to arrange payment by bank transfer.

I do not hold any customer card details and will never pass your details on to anyone.  Please read Privacy Policy for full details

Terms of Sale

Orders are subject to acceptance and availability.

Once you have made your order and we have it registered, you will receive an acceptance email sent to the address you provided at checkout. Another email will be sent upon dispatch.

Delivery and times

Please check the specific delivery times for each individual product listed on their individual product pages.   

All items are sent via Special Delivery (UK) and AirSure (overseas).  See the delivery page for more information

If your delivery has been delayed please contact me on anna@annawales.com and I will provide you with a tracking number.

I cannot be held responsible for items that are lost or delayed in transit.

Any import duties, sales taxes or other import costs are the responsibility of the customer

Returns

You have 14 days to return unworn items in their original packaging along with proof of purchase.  Go to the Returns and Exchanges page of full details

 Sale Items cannot be returned.

Returns and Exchanges

If you are unhappy with your purchase you have 14 days to return or exchange any item that remains unworn.

Each item must be returned in their original packaging along with proof of purchase. Once received a refund or exchange will be offered to the full value of your purchase. All refunds will be credited to the original method of payment.

The original postage costs will not be refunded unless the item you received is faulty.

You are responsible for the safe return of the item, therefore I recommend you use a delivery service that insures the full cost of the items.  I cannot be held responsible for returns that are lost in transit.

The cost of returning the item is also your responsibility.

Any item that has been specially commissioned or personalised cannot be refunded unless faulty.

Sale items cannot be returned.

To arrange a return please email anna@annawales.com stating your name, details of the item, and reason for the return and whether you would like an exchange or a refund. All items must be returned in an unused condition in the original Anna Wales packaging and with proof of purchase.

Returns should be sent to: Anna Wales, Studio E2F Cockpit Arts, Cockpit Yard, Northington St, London, WC1N 2NP

Delivery

Each purchase will be packaged in an Anna Wales branded box. The parcel will be sent in an unbranded padded envelope or box with my name and address discreetly included on the reverse.

All deliveries will require a signature upon arrival so please bear that in mind when providing your delivery address

UK :  Free delivery

International, under £250 : £15

International, over £250 : £45

UK deliveries:

Items that are under £35 in value will be posted by Royal Mail First Class Signed For.

Items over £35 are sent by Royal Mail Special Delivery; a fully insured, trackable service. Items will be received the day after dispatch.

International deliveries:

Orders under £250 will be sent via Royal Mail, tracked and insured. Estimated delivery between 3 and 5 days after dispatch.

Orders over £250 will be sent either by DHL or FedEx. The parcel will be trackable and insured, and is estimated to arrive between 2 and 5 days after dispatch.

Please Note

Import duties, sales taxes and customs charges are the sole responsibility of the customer. Paperwork detailing the contents of the parcel will accompany the package for customs purposes.

I do not charge VAT on my items so it cannot be removed, even for orders made outside the UK.

Privacy Policy

This privacy policy sets out how I, Anna Wales, use and protect any information that you provide.  This policy is subject to occasional changes and updates so please check back every now and then to make sure you remain happy with the policy details.

I am completely committed to ensuing that your privacy is protected and I will not share any information about you with third parties except where it is part of providing a service to you.

The information I collect and how I use it

I may collect your details through website sales and through subscription to our newsletter.

When making a purchase I gather your name, email and postal address, which will be used to fulfill the order, which may include contacting you directly. I will also record details of the purchase made to help me improve my products and services.

If you have signed up to my mailing list, either at checkout or through any other sign up form on the website I will only keep your name and email address, which will be used to update you on my news, events and special offers.  They may also be used for the occasional market research purpose.

If an individual has provided their details to me at an exhibition or an event they have also opted into receiving my newsletter, information about events, my work in general and special offers, along with the possibility of market research. 

These details are uploaded and stored on a mailing list using Mailchimp, an online, password protected service.

You may opt out of receiving mailings from us at any time, either by contacting me directly or unsubscribing through our newsletters.

I may record information about the number of visitors to this website or the number of purchases made in order to improve my products and services.

I may use personal information provided by you in order to fulfill necessary anti-fraud checks.  This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes.

My website may contain links to and from other websites. If you follow a link to these sites please note they may have different privacy policies to mine and I cannot be liable for their practices or content. 

I am committed to protecting your privacy. All information is collected will be held securely in accordance with the UK’s Data Protection Act 1998.

Get in Touch.

If you have any questions, please contact Anna by filling out the form below.  

Anna welcomes commissions and you can visit her studio by appointment. 

 Contact Details.

Address:  Studio E2F Cockpit Arts, Cockpit Yard, Northington Street, London, WC1N 2NP

Email: anna.wales@gmail.com

Phone: +44 (0) 7709497058